Frequently Asked Questions

Welcome to TheStreet — our goal is to provide you with top-quality financial and investing information.

This section provides answers on how to use our sites, how to manage your account information and more. If you can't find the answer to your question, click here to contact Customer Service or call us at 1-866-321-8726 (Monday to Friday, 8 a.m.-6 p.m.). Members calling from overseas can reach Customer Service by calling 212-321-5200.

General Questions

What is TheStreet?

TheStreet is the premier destination for the latest financial news, quotes and money-related tools that help you become a smarter and more successful manager of your finances.

Where does TheStreet’s content come from?

TheStreet content is written by a talented staff of journalists, located across the country, who provide in-depth financial news, commentary and analysis. TheStreet has been covering the U.S. markets for over 10 years and has won numerous journalism awards.

Do I have to pay for TheStreet content?

No, all of the content on TheStreet is free.

How long has TheStreet been covering market and business news?

TheStreet has been online and providing key market and business news since 1996.

How can I learn about the backgrounds of your journalists?

To read biographies of our journalists, go to TheStreet Masthead.

What is Jim Cramer's role at TheStreet?

Jim Cramer is the co-founder of TheStreet and one of its largest shareholders. He is committed to TheStreet mission: to provide top-quality, money-related content to the broadest audience. Jim contributes free content on TheStreet; additionally, TheStreet staff provides a Mad Money Recap.

Jim Cramer also has a subscription investing service, Action Alerts PLUS, which he references on his show. This service gives subscribers access to Jim's personal charitable trust portfolio and to email alerts that notify subscribers of recommended stock moves before Jim acts. Jim also participates in the Columnist Conversation feature on Real Money.

What is TheStreet Ratings?

TheStreet Ratings uses proprietary statistical models, including key financial metrics and indicators, to rate stocks, mutual funds, and ETFs. Our ratings are based on an overall quality score. Specific ratings are found on the quote page for stocks, funds or ETFs. TheStreet also provides screener tools for stocks, mutual funds, ETFs, banks, thrifts, HMOs and insurers.

What is Stockpickr?

Stockpickr is a resource for stock ideas; it allows members to create a portfolio, get recommendations from the community, create and monitor stock lists of winners, losers, unusual trading volumes and more.

What is BankingMyWay?

BankingMyWay is a free resource to help consumers find the best rates for CDs, Money Markets, Investment Checking, Savings, Mortgages, Home Equity Loans and Auto Loans. Users can search and compare rates locally by zip code, city or state.

How do I find an author on TheStreet?

To find a list of our journalists, go to TheStreet Masthead.

How do I email Jim Cramer?

You can email Jim by clicking here. Please bear in mind that Jim is extremely busy and may not be able to personally respond to your questions or comments.

How do I email a specific author?

You may email any author from the biography page or from his or her article page, where you will find an email link. If you’re writing an author regarding a specific article, remember to let him or her know which article you are referring to.

How do I find a stock quote?

You can enter a ticker or company name in the "Get Quotes" search field at the top right of any page on the site.

How do I manage my email preferences?

Easy. Click here to manage your free newsletter, subscription service and marketing preferences.

How do I sign up for TheStreet free email newsletters?

Simply click here, or choose from a listing of our newsletters at the bottom right corner of any page on the site.

How can I stop receiving your email newsletters?

To update which newsletters you want to stop receiving click here, or click on the Unsubscribe link appearing in the footer of the newsletter.

How can I stop receiving advertisement emails from your partners?

Click here to remove yourself from our special offers email list.

How can I stop receiving marketing emails from TheStreet?

Click here to remove yourself from our marketing email list.

How do I find a job at TheStreet?

Our latest job openings are listed in the employment section on the site.

Technical Support

How does auto-login work?

Our site uses a unique identifier to authenticate your login. This identifier is called a "cookie." Once you have logged in TheStreet will automatically assign you a cookie. The cookie file exists primarily so you won't have to re-enter your password each time you access our site.

If you do not have a cookie-enabled browser, or if you reject the cookie, your login attempt will fail and you will be unable to access our site.

Note: If you use a second computer (e.g. home v. office) you will need to log in again on the second computer. This is because TheStreet only sets a cookie on the first computer you use to access our site. You may log in on a second computer, but you will need to re-enter your username and password.

If you have any further questions, the Technical Support department can be reached at support@thestreet.com or by calling 1-800-749-5649 or 212-321-5303 Monday through Friday from 8 a.m.-6 p.m., ET.

How do I access TheStreet on my mobile device?

In many cases, TheStreet will recognize which mobile device you are using and recommend an optimized version of our site (or, an appropriate app). Failing that, you can find a list of our mobile products here.

I am signed up for emails but am not receiving them. Why?

To ensure that your newsletters are not getting blocked by "antispam" software, add @thestreet.com to your list of allowed senders and contacts list - i.e., actionalerts@thestreet.com, stocksunderten@thestreet.com, etc.

If this does not resolve the issue, verify other possible spam filter settings. Spam filters are the most common reason users do not receive their emails.

There are two major levels of spam filtering:

Mailbox level spam filters: To see if this is the cause of your problems, check the settings on your email software (for example: Outlook). Most systems have junk email settings, check to see how they are set up to detect spam.

Internet Service Provider Level spam filters: Some companies and Internet service providers, such as AOL, set up filters at the server level. The rules they make to detect spam may be stopping your email newsletter or alert. Contact your administrator if you think this may be the reason you are not receiving your email.

If your mailbox has been recently suspended because it is over quota, or if your mail provider was experiencing technical problems, please contact the Technical Support department at support@thestreet.com so we can verify that your account was not inadvertently suspended on our system. If we received bounce backs/errors sending email to your account, our system will suspend email delivery.

Why can't I print articles on your site?

A print icon is located under the article headline. This link will pull the article into the proper format for printing.

Why can't I open the Adobe PDF reports?

If you are having problems loading Adobe Acrobat documents, it may be that you do not have the latest version of Adobe Acrobat Software you need.

You can download the latest version by clicking here.

If you are running the latest version of the software and are still unable to view our content, please refer to the support document by clicking here.

How do I change my password?

You may view and edit the password we have on file for you as well as view your Subscription Services information. You can access these options by clicking here.

I cannot log in. I receive a "Technical Error" message. What can I do?

  • Please try the following:
  • Open Internet Explorer or your web browser of choice and go to http://www.thestreet.com/
  • Click "Log out" or "Log in" link at the top right corner
  • Enter your username and password and click Submit
  • Move your mouse over Premium Services on the right near the top of the page.
  • Click the title of your subscription service(s)
  • You should be able to gain access

I receive a "404" error message. What can I do?

This means that the page requested is “not found.” Chances are, something is wrong with the URL that you typed or the link you clicked. Occasionally, we move content to a new place and forget to redirect it. If you get a 404 error on a page that you think should be there, contact us here.

How can I get a Flash Player?

Please download and install the latest version of the free Adobe Flash Player by clicking here.

I have a Yahoo account and am not receiving my Action Alerts. Is there a way to turn off blocking for Action Alerts PLUS in Yahoo?

  • In Yahoo Mail, click Options on the top right, then click Mail Options.
  • Click Spam on the left.
  • Under Blocked Senders List, check to ensure that actionalerts@thestreet.com is not being blocked. If it is, highlight it and click Remove. Click Save Changes at the top.

How do I contact Technical Support?

The Technical Support department can be reached at support@thestreet.com or by calling 1-800-749-5649 or 212-321-5303 Monday through Friday from 8 a.m.-6 p.m., ET.

Subscription Services

What are subscription services?

TheStreet offers a variety of subscription services, covering a range of investing and trading options. These services feature a medley of email alerts, model portfolios, and chat rooms. Click here to see a complete list of our subscription services.

What is the difference between TheStreet and Real Money?

Unlike our free site, TheStreet, Real Money is a subscription-based site with exclusive content and features. It offers independent analysis and insightful commentary from a team of trusted Wall Street pros.

What is Real Money?

Real Money is a subscription service. It provides money-making ideas and real-time commentary from a team of Wall Street pros. It also offers such exclusive subscriber features as Columnist Conversations, a "forum" in which our experts discuss and debate stocks and market activity in real time.

What is Jim Cramer's Action Alerts PLUS?

Action Alerts PLUS, a subscription service from TheStreet, features Jim Cramer's personal charitable trust portfolio and email alerts with stock recommendations that are sent out before Jim makes any move himself. These alerts are directed to your email inbox, enabling you to take quick action on Jim's picks. Action Alerts PLUS, which gives subscribers the added benefit of learning about Jim's investing principles in depth, is geared to helping you build a stock portfolio that can produce mid- to long-term gains.

Why can't I access Jim Cramer's Action Alerts PLUS?

Action Alerts PLUS is a subscription service, featuring Jim's personal charitable trust portfolio, and cannot be accessed unless you take a trial or subscribe to the service.

How do I change my username?

We use your username to identify you in our system so it cannot be changed. However you can change your password. To change your password click here.

How do I change my password?

You may view and edit the password we have on file for you as well as view your Subscription Services information. You can access these options by clicking here.

How do I change my email address?

To update your email address click here.

How do I update my credit card information?

To update your credit card information click here.

I forgot my username and password. Can you email it to me?

Of course. Just click here to have your username and password emailed to you.

I have a trial or subscription to a premium service. When does it end?

You can review your trial or subscription information by clicking here.

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Wednesday, August 27, 2014 - 02:21 PM